Toytastic.co.uk Policies, Terms & Conditions

  1. Delivery Policy
  2. Delivery Charge
  3. Delivery Outside UK
  4. Privacy
  5. Refunds, Returns and Cancellations
  6. The Contract
  7. Corrections and Errors
  8. Cancellation
  9. More Detail
  10. Changes to this Agreement
  11. Warranty
  12. Contacting Toytastic.co.uk

Delivery Policy

For UK mainland is 2-3 working days from accepting an order. For next day express delivery please contact us for charges.

Please note : All goods are delivered by a third party courier and we are reliant on them. We cannot accept any responsibility if they fail to perform.

Delivery Charge

To UK mainland is £5 (free of charge for orders over £150) - excluded are N. Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish Isles and Scottish Highlands (inc. AB KW & IV postcodes) which include an extra charge please contact us for a quote.

Delivery outside UK

We do not deliver outside of UK but you are most welcome to arrange your own collection please contact us for information. If you have any further questions about deliveries please email : sales@toytastic.co.uk.

Privacy Policy

Toytastic.co.uk does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, and to temporarily store other information which is needed for the purpose of enriching the user experience.

Data collected by this site is used to:

  • Take and fulfill customer orders.
  • Administer and enhance the site and service.
  • Only disclose information to third-parties for goods delivery purposes.
  • We will use your details to contact you regarding promotional offers and products which we feel will be of interest to you, should you wish to be taken of our list this can be done by emailing sales@toytastic.co.uk. The email should contain your name and address in order that we may locate your records. Any genuine marketing email from toytastic.co.uk will always include a link which will allow you to automatically unsubscribe from further email marketing.
  • We conform with the requirements of the Data Protection Act, 1998.
  • Payment card details are never requested, nor stored by toytastic.co.uk. All payments are taken securly by Paypal, and will be subject to their terms and conditions, these are further to any terms and conditions of toytastic.co.uk, and any agreement entered into with paypal is seperate, and does not necessarily reflect any agreement with Toytastic.co.uk.

Refunds, Returns and Cancellations

In the unlikely event that goods arrive damaged we ask our customers to inform us immediately. Should your goods arrive damaged we ask that you write on the courier delivery note that the goods have arrived damaged. If a spare part can be despatched in the first instance it will be sent, if the item cannot be repaired arrangements for a replacement will be organised.

If you are not satisfied with the goods for any reason you may return them within 7 days. In order to return an item please contact us on 0844 5618876. Goods must be returned in the original packaging and in the condition received. All delivery and return costs will not be refunded.

If you request an express delivery at an extra charge this extra charge is payable even if you subsequently decide to return your product. We do not refund express delivery charges under any circumstances

If our courier attempts to deliver your parcel and you are not in they will leave calling card. It is your responsibility to telephone the number on the card and re-arrange delivery. If this does not happen in 24 hours they will automatically try again. If you do not respond to the calling card and the courier returns the parcel to us there is a re-sending charge of £17.50 and this will be applied before despatching the order again.

Under no circumstances can a refund be made for a used item.

The Contract

No contract exists between you and Toytastic.co.uk until Toytastic.co.uk has confirmed receipt and acceptance of your order.  Toytastic.co.uk is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or the order appearing on the site.

Corrections and Errors

It is important that you are aware that the colours and appearance of products may vary from the way they appear on the screen.

Descriptions of goods and services included in the Toytasic.co.uk site are accurate to the best of our knowledge.  Errors are corrected as soon as we are aware of them.  If after you've received the goods the description varies from the product you have received you may return them for a full refund. 

Cancellation

If the order is cancelled before the product has been despatched a full refund will be issued.

If the order has been despatched - a refund will be issued less any charges incurred for despatching.

More Detail

We will not be liable to you or any third party for any indirect or loss or damage, or for any loss of data, profit, revenue, business or management time, howsoever caused.

The products should be used only under strict adult supervision at all times.

Products should not be used by childrens under three years of age unless stated.

Under no circumstances should the products ever be used in areas where other vehicles may be driving.

Under no circumstances should any product be used where there could be danger to a child or adult.

Changes to this Agreement

Price and availability are subject to change without notice. Toytastic.co.uk reserves the right to change the terms of this agreement from time to time, and post a new version on our website. The new version will take effect on the day it is posted on the website

Warranty

If your product develops a fault that is covered by the manufacturers guarantee, we will replace the relevant part. You will be required to fit the part where in the opinion of the manufacturers this requires no technical skill. The manufacturer will only replace the product if, in their opinion, it cannot be fixed. The manufacturer's warranty covers normal private usage. If a product is damaged through user negligence or abuse the warranty will be void.

Batteries are expressly excluded from any guarantee.

Contact Information

Toytastic

46 Preston Road, Yeovil, Somerset, BA20 2BN

Telephone: 0844 5618876

Email : sales@toytastic.co.uk

Opening hours - Monday to Friday 9.00 am to 5.00 pm

VAT number: GB 103 6095 46